Well, as I sit here, I’ve played the sales support run-around game for about twenty minutes. You see, Sarah and I are in the market for a laptop computer. She’ll need one come August for Law School (more on that later) and she has specific specifications:
1) Windows XP Pro SP2
2) 2.0Ghz Pentium or AMD processor/1.3GHz Pentium M or Celeron M Processor
3) 512meg ram
4) 802.11g compatible wireless network card
5) 20gig+ hard drive
6) CD/DVD drive
7) 3.5″ drive or USB ports to plug one in
8) 3 year warranty or extended warranty
A fairly standard list of requirements, you know? Mid-level type of system. Well, the biggest problem is that XP is available for sale on so few systems. And for the ones that it is available on, for $100 more after all of the upgrades to it, you could get a Vista Ultimate system with much better specs (NVDIA graphics cards, fingerprint readers, 1-2megs more RAM, 100gigs more on the HD at about 3600rpm faster, .5Ghz faster processor). And why care about Vista Ultimate?
You see, Vista Ultimate is downgradeable to XP Pro. You can transfer your license to a version of XP Pro and use that instead. And trust me, for this laptop and its needs, XP Pro and that warranty are the biggest things.
And therein the problem lies. You see, when you get a $1,500ish laptop, that warranty is damn well important. Especially because you’re upgrading it to a three year warranty in our case. So with that all said, why not just find one of the few XP laptops left and use that? Because you’ll pay about the same money in purchasing it, AND if something goes wrong, you have the rights to Vista and XP.
So Sarah called up Dell because they were the preferred vendor in this transaction. Earlier in the day yesterday, around midday or so. The woman tells her yes, no problem at all, no warranties messed up. Sarah waits to talk to me that night and to hear from her dad. With no call back from him, we call about 20 minutes before Dell closes and then the sales rep tells her on the phone that if you downgrade, you void all of your warranties. Really? Well, that’s funny seeing you still have a EULA with Microsoft and you own the software. Huh. After keeping the guy about 20 minutes after he’s supposed to have left for the night, we pass on it and lose out on a deal that would have made a $2,300 laptop into a $1,400 laptop. A one day deal. Ah well.
We call after them HP. And the HP guy tells me that everything would be fine. It’d all be right as rain with no worries at all and no problems. But as I press him, because we need to be absolutely sure of this, he slowly reveals that if they were to take back a computer and find out that there’s a software issue and not a hardware issue? It’d be on our hands, not on theirs. So we wouldn’t be voiding the warranty but we’d be walking it across a tightrope and hoping that if we fall and land in the net below us, that we land in the net and don’t slip through the rope? Sounds about right.
And then I recalled Gateway.
You see, the junker computer that I use was originally a Gateway. A Celeron 1.3Ghz with a 40 gig HD and 512meg of RAM running XP Pro, I’ve since had a 150 gig HD slaved on for my music/data backup and upgraded to 2gigs of RAM. It still runs slow, but half of that is the internet speed of where it is.
And when I spoke with a guy from Gateway a night or two back about XP, he was extremely helpful in pointing me in the direction of a few that they carried, but that the warranties wouldn’t work right for us. Nice guy, and they’ve always been straightforward with me. So I tried them again and I spoke with someone in sales, and in his own words, “You purchased it with a Microsoft operating system and because you’d be returning it with a Microsoft operating system, you’re covered. Now, if you tried to change to Linux, then you might have problems.” Cool. Finally someone who understands. So we thank him and sleep on it.
This morning, I call up Dell to just check and confirm that what the second guy said is true. And after calling in, dealing with one of those “voice response” systems (which I completely hate, more later), getting transfered to a real live person who transfered me to someone who they said would be able to help me, who ended up being a second operator who transferred to someone who really was supposed to be able to help me? Well, I got a confirmation alright. If we were to downgrade to XP, we’d void our warranties. So obviously, the guy tries to sell me one of the XP systems. My response was simple as I’ve said it before about the capabilities and the specs, and at a $100-200 difference.
As a whole? It looks like dude, we’re not getting a Dell. Gateway’s an option, but if anyone has any suggestions for companies or brands, we’re open to suggestions…